AureusDrive

Frequently asked questions

Clear answers about models, markets and requests.

Before choosing

Which model is 25 km/h?

DailyDrive is the 25 km/h model in the current range.

Which model is 45 km/h?

PowerDrive is the 45 km/h model in the current range.

Can I buy DailyDrive now?

DailyDrive availability is on request. Register your interest for your market and preferred version.

Where can I request a test ride?

Choose your market on the dealers and test-rides page or submit the test-ride form.

Using and servicing your e-bike

AureusDrive manufacturer warranty

AureusDrive provides a two-year manufacturer warranty on components, excluding wear parts, and five years on the frame. This manufacturer warranty does not restrict your statutory rights against the seller. Ask for the applicable warranty terms and how to make a claim before purchase.

Read more — Service and downloads

Where can I find manuals and frame dimensions?

Use the download section for manufacturer manuals and the available frame drawings. Check that the document matches your model and year.

Read more — Service and downloads

Which frame size fits me?

Compare the dimensions for your model and arrange a test ride. Height alone does not determine the right frame or riding position.

Read more — Service and downloads

Where can I request repairs or spare parts?

For repairs or replacement parts, tell your market contact the model, model year and frame number, and describe the issue. Compatibility and availability need to be checked for your e-bike. HPlus distributes AureusDrive in Belgium, the Netherlands and Luxembourg. For buying advice, service or a dealer partnership in these countries, contact info@hplus-mobility.com.

Read more — Service and downloads

What affects the range?

Range depends on the route, rider weight, temperature, assistance level and tyre pressure. The current model information gives practical figures rather than a guaranteed distance. DailyDrive: 60-120 km in real-world testing; PowerDrive: 60-180 km in real-world testing.

Read more — Service and downloads

How long does charging take?

DailyDrive: 4 h with 3 A; 2 h with 6 A; PowerDrive: 8 h with 3 A; 4 h with 6 A.

Read more — Service and downloads

Can I remove the battery for charging?

The battery is removable and can also be charged on the e-bike. Follow the instructions for your exact model and use the specified charger.

Read more — Service and downloads

PowerDrive — Battery warranty

Battery warranty: 2 years, at least 70% remaining capacity.

  • Your statutory rights remain unaffected.

Read more — Service and downloads

Which colours and versions can I choose?

The model pages show the current frame, drivetrain and colour choices. Ask your market contact about the availability and delivery time of your preferred version.

Read more — Service and downloads

Where can I check the rules for riding in Belgium?

Before riding a speed pedelec in Belgium, check the current official requirements for registration, driving licence, equipment and insurance. Swiss rules do not determine the rules in Belgium.

Read more — Service and downloads

AureusDrive Europe

Choose your market

Choose where you ride. Your market suggests a language; you can change it at any time.