Service and downloads

Service and spare parts

For repairs or replacement parts, tell your market contact the model, model year and frame number, and describe the issue. Compatibility and availability need to be checked for your e-bike.

AureusDrive manufacturer warranty

AureusDrive provides a two-year manufacturer warranty on components, excluding wear parts, and five years on the frame.

This manufacturer warranty does not restrict your statutory rights against the seller. Ask for the applicable warranty terms and how to make a claim before purchase.

International

Find your market contact

Market

Belgium, the Netherlands and Luxembourg

HPlus distributes AureusDrive in Belgium, the Netherlands and Luxembourg. For buying advice, service or a dealer partnership in these countries, contact info@hplus-mobility.com.

info@hplus-mobility.com · +32 50 96 04 09

Contact HPlusHPlus dealer finder

For service or warranty cases in Belgium, the Netherlands and Luxembourg, contact HPlus. HPlus will clarify the next steps.

Service and warranty enquiries at HPlus

Products and service for Switzerland are available on the Swiss website.

Open aureusdrive.ch

These are manufacturer documents for the stated model and year. They may contain Swiss legal references or older specifications. Local riding rules and the current EU model data take precedence for your market; ask your contact about discrepancies before use.

Riding in Belgium

Before riding a speed pedelec in Belgium, check the current official requirements for registration, driving licence, equipment and insurance. Swiss rules do not determine the rules in Belgium.

• Official registration information (Dutch)
• Official driving-licence information (Dutch)